EatTilHappy: Golden Peony @ Conrad Hotel

So Golden Peony had a 1-for-1 UOB promotion for its set meal, although this was only limited to a small selection of sets. Its normal sets were excluded from the promotion.

Golden Peony is located in the Conrad Hotel, which is considered as mid-high tier and it is to no surprise that the ambiance of the restaurant is quite grand as it is its "intended" atas branding. However, the management of the place leaves much to be desired for. Having read multiple negative online reviews about Golden Peony's notoriously deceptive practices, I had moderated my expectations of the place downwards. True enough, the restaurant met those expectations.

The Bad:

Even before taking orders, the waitress asked us if we wanted drinks. We asked about the Calamansi Juice listed in the set menu, and it was pointed out that it was not an actual drink and only intended to cleanse the palate. (It was served in shot glasses) This annoys me as it is pretty clear that Golden Peony was trying to pull a fast one and falsely make their menu look more glamorous.

Having heard good reviews about the herbal tea and that it was also refillable, my party decided to order two glasses of the Herbal Tea (Lor Hon Gor). Yet as our glasses were later left half empty, we requested for the drinks menu to look for the Herbal Tea description and/or pricing. Having not seen such an item, I asked the staff whether the drink was refillable. The junior staff hesitated for a moment, before commenting that it was refillable and subsequently confirming it with the captain, who then refuted the earlier comment. Addressing the recent online reviews (dated two weeks from the date of the meal) that the Herbal Tea was refillable, the captain said that it was part of an older set.

All in all, this just reaffirmed my impression that Golden Peony is deceptive in its practices. If even the staff do not know what the drink is, how do you expect the consumer to know without a well-detailed drinks menu? The restaurant should be more transparent and list all its drinks in a proper menu with prices & descriptions.

Another unsatisfactory point was that the set had a lot of hidden prawn ingredients but omitted such information in the menu. This could have had disastrous implications as one of my party members is allergic to prawns. We talked to the restaurant manager about this and she later apologized for not reflecting such details in the menu. Towards the end of the meal, the manager gave each member a serving of Golden Peony's signature puff (which we assumed was part of the set), which we later realized was complimentary after checking the bill and the set items. This was a diplomatic way of handling the situation and ended the dining experience on a less sour note.

The Good:

The serving sizes are satisfactory. Despite the earlier bad points, Golden Peony does serve pretty appetizing food. The food is generally well-prepared and the serving sizes are satisfactory. However, after my unsatisfactory dining experience with the deceptive practices of Golden Peony, I do not foresee myself returning here even if they have 1-for-1 promotions again in the future.